FREQUENTLY ASKED QUESTIONS
ALBAROQUES
GENERAL QUESTIONS
Q: What is ALBAROQUES?
A: ALBAROQUES is a digital store offering premium design guides, color palette resources, and paint planning tools for homeowners, interior designers, and renovation professionals. All products are delivered digitally via instant download.
Q: Are your products physical or digital?
A: All products are 100% digital. No physical items are shipped. You receive files via email download link immediately after purchase.
Q: Who can purchase from ALBAROQUES?
A: Anyone! Our guides are designed for both personal DIY projects and professional design work. Please review our Personal-Use License for usage terms.
PURCHASE & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other methods supported by our payment processor. All transactions are handled securely.
Q: Is my payment information secure?
A: Yes. We do not store your payment details. All transactions are processed securely by our authorized payment provider.
Q: Will I receive an invoice?
A: Yes. You will receive a receipt confirming your purchase. Keep this for your records.
Q: Can I get a refund?
A: Due to the nature of digital products, refunds are generally not offered once files have been accessed or downloaded. However, we review refund requests on a case-by-case basis for defective files or delivery issues. See our full Refund Policy for details.
PRODUCT & USAGE
Q: What format are your guides in?
A: All guides are delivered as high-quality PDF files. You will need a PDF reader (such as Adobe Acrobat Reader, Preview, or similar) to open them.
Q: Can I print the guides?
A: Yes, you may print our guides for personal use and on-site reference. However, resale of printed copies is prohibited under our Personal-Use License.
Q: Are the paint colors exact matches to what’s on screen?
A: No. Our guides include digital HEX values for mood boards and on-screen planning, but screens, printers, surrounding materials, and light alter appearance. Always approve a physical Sherwin-Williams sample in the finished space before purchasing paint.
Q: Can I use these guides for client projects?
A: Yes, you may reference the color specifications and recommendations in your client work. However, you cannot share the original PDF files or substantial excerpts with your client. See our Personal-Use License for complete details.
Q: Can I resell your guides?
A: No. Reselling, redistributing, or sublicensing our guides in any form is strictly prohibited under our Personal-Use License.
TECHNICAL SUPPORT
Q: What software do I need?
A: Any standard PDF reader will work. We recommend Adobe Acrobat Reader (free) for the best experience with our formatted guides.
Q: I’m having trouble downloading the file. Can you help?
A: Absolutely. Contact contact@albaroques.com with details about the issue and we’ll assist you. Please include your order ID.
Q: The file won’t open or appears corrupted. What should I do?
A: First, try downloading the file again using the link in your email. If the issue persists, contact us at contact@albaroques.com with your order ID and we’ll resend the file or provide an alternative download method.
Q: Do you offer custom design services?
A: We do not currently offer custom interior design or color consultation services. Our guides are sold as comprehensive, ready-to-use resources. However, we welcome feedback and suggestions for future guides.
ACCOUNT & SECURITY
Q: Do I need an account to purchase?
A: No. You can purchase as a guest. However, creating an account allows you to access your purchase history and re-download files more easily.
Q: How do I reset my password?
A: If you have an account, click “Forgot Password” on the login page and follow the instructions sent to your email.
Q: Is my personal information safe?
A: Yes. We take data protection seriously. See our Privacy Policy for full details on how we collect, use, and protect your information.
STILL HAVE QUESTIONS?
Email us anytime: contact@albaroques.com
We typically respond within 24-48 hours.